Privacy Policy – Predelivery.ai
Effective Date: 30th March 2026
Predelivery.ai ("we", "us", "our") is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, use, disclose and protect your personal information when you use our platform, website and services ("Platform").
1. What Information We Collect
We may collect the following types of personal information:
1.1 Personal and Contact Information
- Name
- Email address
- Phone number
- Business or employer details
1.2 Vehicle and Inspection Data
- Vehicle Identification Number (VIN)
- Vehicle condition data
- Inspection results and reports
- Photos and videos of vehicles
1.3 Location Information
- GPS location data associated with inspections
1.4 Technical and Usage Information
- IP address
- Device and browser information
- Log data and usage activity
1.5 Account Information
- Login credentials
- User preferences
2. How We Collect Information
We collect personal information:
- Directly from you when you use the Platform
- When you upload inspection data or images
- Automatically through your use of the Platform (e.g. cookies, analytics)
- From third-party integrations (e.g. VIN data providers)
3. How We Use Your Information
We use your personal information to:
- Provide and operate the Platform
- Generate inspection reports and analytics
- Improve and develop our AI models and services
- Provide customer support
- Communicate with you
- Comply with legal and regulatory obligations
We may use de-identified and aggregated data to train and improve our AI system.
4. AI and Automated Processing
Predelivery.ai uses artificial intelligence to assist with:
- Damage detection
- Condition scoring
- Data analysis
These outputs are:
- Indicative only
- Not guaranteed to be accurate
You should not rely solely on AI outputs for decision-making.
5. Disclosure of Personal Information
We may disclose your personal information to:
- Business customers (e.g. dealers, fleet operators, OEMs)
- Service providers (e.g. cloud hosting, analytics providers)
- Professional advisors (e.g. legal, accounting)
- Government or regulatory authorities where required
6. Overseas Disclosure
Your personal information may be stored or processed overseas, including via cloud service providers.
We take reasonable steps to ensure overseas recipients comply with Australian privacy standards.
7. Data Security
We take reasonable steps to protect your personal information, including:
- Encryption
- Secure cloud infrastructure
- Access controls
- Audit logs
However, no system is completely secure, and we cannot guarantee absolute security.
8. Data Retention
We retain personal information:
- As long as necessary to provide our services
- To comply with legal obligations
- For legitimate business purposes
We may retain de-identified data indefinitely for analytics and AI training.
9. Your Rights
Under Australian privacy law, you have the right to:
- Access your personal information
- Request correction of inaccurate information
- Request deletion (where applicable)
- Make a complaint about how your data is handled
10. Access and Correction
To request access or correction of your personal information, please contact us using the details below.
We may need to verify your identity before processing your request.
11. Cookies and Tracking
We use cookies and similar technologies to:
- Improve platform performance
- Analyse usage
- Enhance user experience
You can manage cookies through your browser settings.
12. Third-Party Services
Our Platform may integrate with third-party services. We are not responsible for the privacy practices of those third parties.
13. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
14. Contact Us
If you have any questions or requests regarding this Privacy Policy, please contact us:
Email: info@predelivery.ai